A new survey by Wolters Kluwer Health and Ipsos highlights a growing divide between healthcare professionals’ strong interest in Generative AI and their organizations’ preparedness to adopt the technology effectively. Based on responses from 312 healthcare professionals, the “2025 Future Ready Healthcare Survey Report” found that while many see GenAI as a tool to ease staffing shortages, reduce burnout, and streamline workflows, most organizations lack the infrastructure, strategy, or policies needed to support its use. For example, 80% identified workflow optimization as a key goal, yet only 63% felt their institutions were ready to apply GenAI in this area. Similarly, although 85% of nurses view talent retention as essential, just 57% believe their organizations are equipped to use GenAI for workforce development.
The report also reveals that concerns about overreliance, data security, bias, and unclear diagnostic processes remain widespread. More than half of the respondents worry that too much dependence on GenAI could weaken clinical decision-making. Despite these concerns, only a small portion, 18%, are aware of any formal organizational policy guiding GenAI use, and 20% reported receiving training. Greg Samios, CEO of Wolters Kluwer Health, highlighted, “GenAI has the potential to be a powerful tool for supporting sustainability in healthcare organizations right now, as well as preparing them for a more efficient future. Right now, organizations are at risk of falling behind unless they take a more cohesive approach to making GenAI standardized, scalable, and impactful.”