Biography

Susannah Heitger leads Crowe’s public sector services group, a team that provides strategic solutions and services that enables public sector agencies to enhance operational efficiency, improve service delivery, and provide sustainable, secure, and safe futures for constituents and stakeholders. With 20 years of experience working with the public sector, Susannah drives growth of Crowe’s diverse set of services targeted to government, higher education, and not for profit agencies nationally, embodying Crowe’s “Embrace Volatility” mission.  She helps agencies navigate uncertainty, ensuring the delivery of critical services needed in communities, including preparing for and responding to fiscal, operational, and technology realities, all while helping them to achieve their strategic goals amid crisis and change. She brings industry specialization across several sub-segments, including public safety, emergency management, and economic development. Her philosophy is to be in the trenches with clients, creating innovative solutions that are unique to each organization.  Her specialization includes policy and strategy development, public sector procurement model transformation, government innovation, and PMO-as-a-Service, for which she launched a consulting subscription offering for government agencies. Heitger has a Master of Public Affairs (MPA) degree from the Indiana University O’Neill School of Public & Environmental Affairs in Economic Development and Public Management.